At Modest Muse, each piece is thoughtfully designed and produced in limited quantities with care and intention. As an independent luxury label, we do not accept returns or exchanges for change of mind, including incorrect size, colour preference, or change of personal preference. We encourage customers to carefully review our size guide and product details before placing an order.
Exchanges
We offer exchanges within 21 days of the delivery date, subject to the following conditions:
- The item must be unworn, unwashed, unused, and in its original condition.
- All original tags and packaging must be intact.
- The item must pass our quality inspection before the exchange is approved.
- Customers are responsible for all shipping costs associated with exchanges unless the incorrect item was sent by Modest Muse.
As many of our designs are produced in limited quantities, we cannot guarantee that the requested size, colour, or style will be available for exchange.
Faulty or Damaged Items
We take great pride in the quality of every garment we create. If you receive an item with a manufacturing fault or damage, please contact us within 21 days of receiving your order.
Once the item has been assessed and the fault is confirmed to be the result of a manufacturing defect, we will offer an appropriate resolution, which may include:
- A replacement (subject to availability)
- A repair where appropriate
- A full refund if a replacement or repair is not possible
This policy does not cover damage caused by normal wear and tear, accidental damage, improper care, misuse, or alterations made after purchase.
Contact Us
To request an exchange or report a faulty item, please contact our team at:
Please include your order number, a description of the issue, and clear photographs (if applicable) so we can assist you as quickly as possible.
